top of page

 Order / Purchase
                       
​
​

  • To begin your Custom Order Order we request a 50% deposit and balance due prior to shipping.

  • Customers using their own antlers will get back their unused antlers. Antler can also be used for credit towards balance with authorization.

  • We accept personal check, credit card, Paypal, and bank draft.

  • We do have some inventory pieces but most pieces are built to order.

  • Please feel free to reach us anytime. We are here  to help you choose the right size for your space. We can quote several options so you can decide on a perfect fit.

  • We communicate via email, phone and text  to always keep you up to date or to answer any questions.

  • We understand that this is a large purchase and do not take it lightly that you have chosen Rocky Mountain Antler Company to build your custom Antler Chandelier.

 Shipping Information
                       
​
​

Rocky Mountain Antler Company ships across North America and to many other countries. We have established relationships with top freight brokers, Customs Brokers where we will always strive to get the best rate on every freight piece we ship. We take every precaution to get your chandelier to you safely. Your chandelier ships fully assembled. We build a solid custom wood crate around each chandelier to ensure safe shipping. Shipping includes crating, residential delivery, lift gate and insurance. 

​

  Returns

                       

​

​

We want every customer to be happy with their purchase. 

 

We operate a small workshop. Our craft is a labor intensive operation and each piece is made over a period of several weeks. As a small US based company our costs of making an item are disproportionately higher than mass production outfits. We therefore believe in a fair and reasonable store policy.

 

All Antler Chandelier Sales are Final Sales. In most cases, your Antler Chandelier and furniture is being custom built specifically for you.

Our procurement process begins immediately when you place an order – materials are purchased and shipped in as quickly as possible. Because items have been purchased and time invested into your Antler piece we are not able to accept order cancellations, or returns. 

​

We may, at our discretion, make an exception to this policy. If you wish to return delivered items, you must call us to request a return within 7 days after delivery. 

  • If your return is approved, Items must be in original purchase condition to be eligible for a refund. 

  • Refund amounts are determined after the deduction of actual shipping charges in BOTH directions and a 20% re-stocking fee.

  • Return instructions will be provided – Please re-package merchandise with care as you will be responsible for shipping damage that occurs during a return. 

​

bottom of page